Shipping and Return Policy

Getting your items to us

You can mail your box to the address we give you when you order, or drop it off at one of our local drop-off spots. iM Video Transfer does not provide shipping services to our office, so you choose and pay for the carrier when you mail a box in. We recommend a service with tracking.

Getting your items back

• Pickup at the drop-off spot you used: free.
• Ship it back: one flat fee per order, by USPS Priority Mail with tracking. The fee is listed on our prices page.

Risk of loss in shipping

Orders are governed by a shipment contract. Risk of loss for your materials passes to iM Video Transfer only when they arrive at our office. It passes back to you when we hand your materials and your digitized materials to the shipping carrier, such as USPS, FedEx or another common carrier.

By shipping media to iM Video Transfer, you agree that we are not responsible for late, lost, damaged or misdirected mail. We handle your materials with care, but we cannot be responsible for what happens during shipping.

Return policy

The final quality of a video tape or film transfer cannot be guaranteed, because of the age of the material, unknown storage conditions, and earlier damage to the original.

You may return a product within 30 days of completion. An order is complete, and the 30 days start, on the date we hand it to the shipping carrier or it is ready for pickup. We may accept returns after 30 days at our discretion; if you think you qualify, contact us.

If materials arrive unplayable or defective, we will review them, re-transfer them, or pay to ship them back to you, as conditions allow. There are no extra fees for review, return shipping or re-transfers.

If materials cannot be transferred because of age, fragility, format, damage or another condition we are not responsible for, we return your originals and do not charge for those items. In that case, we do not cover the cost of shipping a return to our office.

Questions

Call 330-574-8749 or email contact@imvideotransfer.com, Monday to Friday, 9 AM to 5 PM Eastern.