Privacy Policy
What this covers
This notice explains the privacy practices for imvideotransfer.com. It applies only to information collected by this website. It covers what information we collect, how we use and share it, your choices, how we protect it, and how you can correct it.
What we collect and why
We are the sole owners of the information collected on this site. We will not sell or rent it to anyone.
When you order, we collect your name, email address, phone number and home address, and the list of items you plan to send. We use it to fill your order, email you about each step, and keep records for taxes and accounting.
When you contact us by email or phone, we use what you share to answer you. Unless you ask us not to, we may email you in the future about specials, new services, or changes to this policy.
Payments
Payments are handled by Stripe. Your card number goes straight to Stripe and never reaches our servers. When you pay a deposit, Stripe saves your card so the balance of that order can be paid with it, as our Terms of Service explain. Stripe's own privacy policy covers how Stripe handles your card.
On our order, prices and payment pages, Stripe also shows whether you can pay the balance over time with Affirm or Klarna. To show it, your browser loads Stripe's code, so Stripe receives your IP address and may set cookies.
Analytics, cookies and error logs
We use Google Analytics to see how people find and use this site, such as which pages are visited and roughly where visitors are. Google Analytics uses cookies. You can block them in your browser settings.
When you visit our site, third-party companies may place cookies on your browser for targeted advertising, and information they gather may be used on other sites based on your online activity. You can opt out of third-party ads by choosing "AdChoices" on an ad and adjusting your preferences. If you still see our ads after 24 hours, contact us.
Examples of information collected for targeted advertising:
- IP addresses
- Website activity
- Cookie identifiers
When someone reaches a page that does not exist on this site, we log that page address and the page they came from, so we can fix broken links. That log does not include your name or contact details.
Companies that help us
We share only what each one needs to do its job:
- Stripe, for payments
- Resend, to send our order emails
- Supabase, which stores our order records
- Vercel, which hosts this website
- Google, for analytics, our business email, and the shared Google Drive folders we deliver your files in
- Meta, to measure our Facebook and Instagram ads. When you pay a deposit, we send Meta your name, email, phone and address in coded (hashed) form, so Meta can tell whether an ad led to the order
How long we keep it
We keep order records as long as we need them for your order, taxes and accounting. Your digital files stay in the shared Google Drive folder for 90 days after we send you the link, then the folder is removed.
Your access to and control over information
You may opt out of any future contact from us at any time. Contact us by email or phone to:
- See what data we have about you, if any
- Change or correct any data we have about you
- Have us delete any data we have about you
- Tell us about any concern you have about our use of your data
Security
We take precautions to protect your information online and offline. Sensitive information you enter on this site is encrypted as it travels, and card numbers go straight to Stripe. You can check for "https" at the start of the page address or a closed lock icon in your browser.
Only employees who need the information to do a specific job, such as billing or customer service, can see personally identifiable information. The computers and servers that store it are kept in a secure environment.
Questions
If you feel we are not following this privacy policy, contact us right away at 330-574-8749 or contact@imvideotransfer.com.