Build your order
Enter about how many of each item you have. Your estimate and 50% deposit update as you type.
Rather order by phone? 330-574-8749 or contact@imvideotransfer.com. Monday to Friday, 9 AM to 5 PM Eastern.
What happens after you order
Step 1 of 4
You order
Pick your tapes, reels and photos, then pay a 50% deposit on the estimate. You get an order number and a slip for the box.
Step 2 of 4
Your box reaches us
Mail it with tracking, or drop it off at a local spot. Put the slip inside so we know it is yours.
Step 3 of 4
We count and email
We count every item and email you the real total. You pay the balance when your order is done.
Step 4 of 4
Files and originals come back
About 2 weeks after your box arrives, your order is done. Pay the balance, and your files arrive in a shared Google Drive folder while your originals come home.
Mailing your box
Pack tapes, reels and photos snugly in a sturdy box and put your order slip inside. Use a shipping service with tracking.
Your items are your responsibility until they reach us, so tracking matters. Our shipping and return policy has the details.
Dropping it off
Bring your box to one of our local drop-off spots and pick it up at the same place when it is done. Pickup is free.
Questions families ask us
Do I have to know exactly how many items I have?
No. A close count is fine. We count everything when it arrives and adjust the total up or down.
When do you charge the balance?
When your order is done, we email you the final total and a link to pay. You can also pay when you pick it up. If it is not paid within 3 days, we charge the card or bank account you used for the deposit.
Is my card saved?
Yes. Stripe, our payment processor, saves the card or bank account you pay the deposit with. We never see the number. We use it only for this order's balance, and only if the balance is not paid within 3 days of the email that says your order is done.
Can I add more tapes later?
Yes. Put them in the same box if you can. We count what arrives and update the total.